The company says the arguments “simply aren’t credible.” TurboTax was part of the IRS Free File program until last year.The FTC claims it’s a “bait and switch” because most users are charged when they file their tax returns. Intuit offers a free version of TurboTax.Both relate to alleged deceptive marketing practices related to TurboTax. The Federal Trade Commission on Monday sued TurboTax owner Intuit in federal court and filed a parallel administrative complaint.
Ftc Sues Turbotax Owner Intuit For Advertising Tax Software As ‘free’ As one of the best-known and respected online tax preparation and software companies in the country, it isn’t surprising that TurboTax gets a lot of requests for customer support each and every day. TurboTax is a company that sells tax preparation software, online tax preparation and other services. States with the most refund-eligible customers, according to preliminary estimates, include Texas, California, Florida, Illinois, Pennsylvania, North Carolina, New York and Ohio. ‘Covered consumer’ means any individual, or individuals if a joint return was filed, who in Tax Years 2016, 2017, or 2018 was eligible to use an Intuit IRS Free File Product began his or her tax returns using a TurboTax Free Edition Product was informed that he or she was ineligible to use a TurboTax Free Edition Product subsequently paid to use a TurboTax Paid Product, and had not used the Intuit IRS Free File Product in a previous tax year.Īt the time, the income limit to use TurboTax’s IRS Free File offer was about $34,000.Īlthough New York put out the announcement, all 50 states and Washington, D.C., joined the agreement. The exact wording from the settlement is:
#Turbo tax customer support for free#
People who “started using TurboTaxs Free Edition” in those years and “were told that they had to pay to file even though they were eligible to file for free using the IRS Free File program offered through TurboTax” are included, according to the release. The TurboTax settlement covers tax years 2016 through 2018.
#Turbo tax customer support how to#
How to contact TurboTax Canada support / TurboTax Support Canada
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